Provident Federal Credit Union has served its Delaware community for decades with member-first banking, competitive rates, and personalized service. But an outdated, malware-compromised website undermined trust, frustrated members trying to check rates or find branch hours, and left staff struggling with manual updates across scattered pages.
Patrick Appelman (as lead designer/developer under NextGen Creative) delivered a complete redesign and secure custom rebuild—transforming Provident into a fast, accessible, and future-proof digital credit union that members love using.
The Challenge: Security Breach + Outdated Experience
After a malware incident exposed vulnerabilities in their previous site, Provident needed more than a fresh look. They required:
- Ironclad security and peace of mind
- A modern, mobile-friendly experience that reflects their member-focused values
- Tools to manage rates, promotions, and closings without constant developer help
We were thrilled to partner with Provident to deliver a secure, clean, and modern platform to inspire trust and better serve their membership.
Secure, High-Performance Foundation
We built a fully custom WordPress theme powered by Tailwind CSS, hardened from day one:
- Clean codebase with latest security best practices
- Regular automated updates and proactive monitoring setup
- Blazing-fast performance with 90-100% Core Web Vitals scores across devices
Smart Tools That Save Time & Boost Engagement
Flexible Promo Slider System
Built a reusable, per-page carousel that marketers control entirely from WordPress. Slides can be scheduled with start/end dates and automatically disappear when campaigns end—no stale promotions ever again.
Custom Rates Manager
Created a dedicated “Rates” custom post type so staff can update a loan or deposit rate once—every instance across the site (homepage tables, product pages, calculators) updates instantly.
Closings & Hours Manager
An intelligent footer element now displays the next upcoming holiday or weather closing, while a full-year schedule lives on the Contact page—keeping members informed without manual coding or user edits.
Accessibility First – Full WCAG 2.2 AA Compliance
Every element was designed and tested for accessibility:
- Proper contrast and focus states
- Semantic markup and ARIA labels
- Keyboard and screen-reader friendly navigation
- Alt attributes on all imagery
- High contrast “dark mode” support
Conclusion
We’re proud to have given Provident Federal Credit Union a secure, modern, and member-centric website that protects data, empowers staff, and delights users every day. From crisis recovery to digital leadership in one project—this is what a future-ready credit union website should feel like.
Ready for a secure, smart, and stunning redesign that works as hard as you do? Let’s talk about your project.